Technical Implementation Consultant

About Administrate

Administrate is a training management platform used by hundreds of companies around the world to plan, schedule, communicate, and resolve issues in our customer's training organizations. Our mission is to provide an industry-leading platform that enables enterprises to run their training function more efficiently and effectively so that they can focus more on connecting with people than administering programs.

We’ve evolved rapidly in recent years, with our platform now serving enterprise customers at scale. With headquarters in Edinburgh, Scotland, a growing presence in Bozeman, Montana, and team members working remotely across the globe, we're proud of the momentum we’ve built—and even more excited about what’s ahead.

Administrate is committed to being the Ultimate Human Organization. We build software, but it’s our people who make us—and our customers—successful. We hire from a wide variety of backgrounds because diverse perspectives make us stronger. If you share our values, we’d love to hear from you.

Who You Are

You’re a seasoned implementation consultant with a passion for technology, problem-solving, and customer success. You excel at translating complex workflows into smart, scalable software configurations and thrive in fast-paced environments where collaboration, ownership, and adaptability are key.

You understand the value of clear communication, cross-functional teamwork, and managing expectations with empathy and professionalism. You’re a natural at building trust with customers and colleagues alike. When challenges arise, you're ready with a solution-oriented mindset, and you’re comfortable making decisions that balance technical best practices with business outcomes.

You love working with smart people, navigating ambiguity, and getting things done. You’re detail-oriented but not bogged down by perfectionism. You deliver on your commitments—and always look for ways to improve the process along the way.

What You'll Do

As a member of our Professional Services team, you will lead the onboarding and configuration of Administrate for new customers. You’ll act as the technical lead throughout the implementation lifecycle, working closely with customers to understand their business needs and configuring our platform to align with their workflows and strategic goals.

Key Responsibilities

• Lead the end-to-end implementation process for new customers—including discovery, configuration, testing, training, and go-live support.

• Conduct discovery workshops to capture workflow requirements and advise on configuration best practices.

• Configure product features and data workflows to align with business needs and platform capabilities.

• Serve as the primary technical point of contact for customers during implementation.

• Collaborate closely with Project Managers to ensure deliverables stay on track and aligned with scope.

• Provide training and documentation to ensure smooth handoffs to support teams and long-term customer success.

• Partner with internal teams (Product, Engineering, Support) to resolve issues and improve implementation quality.

• Deliver structured, data-informed feedback to Product teams based on customer experience and market trends.

• Leverage deep understanding of the Learning & Development (L&D) industry to guide customer solutions, contribute to strategic discussions, and ensure alignment with industry best practices and evolving market trends.

What You’ll Need

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.

• Experience in software implementation, technical consulting, customer onboarding, or solutions engineering.

• Proven ability to manage complex projects and multiple stakeholders simultaneously.

• Strong verbal and written communication skills; comfortable engaging with customers at all levels.

• Familiarity with cloud-based software, enterprise systems (CRM, ERP, LMS), and data integration workflows.

• Understanding of APIs, data migration, and system configuration principles.

• Excellent analytical and problem-solving skills with a focus on delivering value to the customer.

• Experience or deep interest in the Learning & Development (L&D) industry is strongly preferred.

What You'll Get 

• Enjoy working as part of a talented team where everyone’s input is valued

• An unrivaled work/life balance – you work a 4-day, 32-hour, week but get paid for 5 days!

• 22 days holiday per year (based on a 4 day week) plus 6 Company holidays

• Great tools – MacBook, 27” monitor, mechanical keyboard etc

• Flexible working schedule

• 401K with matched contributions 

• Excellent health cover

• Vision and dental 

• Accidental death and dismemberment insurance 

• Entirely private and confidential access to our resident therapist

Note: relocation for this role is not available, you can work remotely from anywhere in the United States.